Job DescriptionPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Agent Front Desk, you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
- Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
- Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
- Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
- Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying
Qualifications
- * Previous experience in a hotel front desk, guest services, customer service, or a related hospitality role is preferred.
- Excellent verbal and written communication skills, with the ability to build positive relationships with guests and team members.
- Fluent in Arabic and English, with strong verbal communication skills in both languages preferred.
- Flexible availability to work mornings and evenings shifts weekends and holidays as business needs require.
- Must be legally authorized to work in Kuwait in accordance with Kuwait Labor Law.
