Job DescriptionBe the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role OverviewShape how Genesys helps organizations across Saudi Arabia, the Middle East, and Africa apply AI, cloud customer experience technology, and data to improve customer and employee experiences. As Director, Solutions Consulting, you will lead a geographically distributed team across Saudi Arabia, the UAE, and South Africa, owning the regional strategy, capability, and execution that connect customer priorities with differentiated Genesys solutions.
Partner with Sales Leadership and cross-functional teams across EMEA to influence go-to-market strategy, strengthen technical and business value throughout complex enterprise sales cycles, and accelerate sustainable regional growth. You will help customers translate AI, Genesys Cloud, CCaaS, digital, and customer experience capabilities into practical solutions that address their business priorities and support successful adoption.
Create an environment where Solution Consultants operate as trusted advisors, combining technical depth, commercial insight, data-driven storytelling, and empathy for customer needs. You will foster an AI-first culture of continuous innovation, enabling the team to experiment, learn, and turn emerging capabilities into meaningful customer and business value.
Gain significant visibility across regional and EMEA leadership while influencing enterprise initiatives and the evolution of Solutions Consulting across diverse markets. The role offers opportunities to deepen expertise in emerging AI capabilities, expand leadership influence, and shape how Genesys supports complex enterprise transformation across the region.
Key Responsibilities
Required Qualifications:
Preferred Qualifications:
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You ApplyAfter you apply, here's what you can typically expect:
* Our Talent Acquisition team reviews your application with the hiring team
* A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
* Next, you'll meet the hiring manager and other members of the interview team
* We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
* After interviews are complete, our team will follow up with the final steps
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About GenesysGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable AccommodationsIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Job Details
Role Level: Director Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.genesys.com Job Function: Business Development Company Industry/
Sector: Software Development
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