We are seeking an experienced customer-centric leader to drive excellence across client experience, relationship management, aftercare services, and customer retention initiatives.
The successful candidate will be responsible for leading a high-performing team focused on enhancing client satisfaction, managing strategic accounts, resolving complex escalations, and delivering a seamless customer journey. This role is ideal for professionals with experience in customer experience, private banking, key account management, client services, relationship management, service excellence, or high-touch B2B environments.
Ideal Candidate Profile
- Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or a related field.
- Master's degree preferred.
- Minimum 15 years of experience within Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management.
- Proven leadership experience managing customer-facing teams.
- Strong track record of managing strategic client portfolios and high-value accounts.
- Demonstrated ability to drive customer satisfaction, loyalty, retention, and service excellence.
- Experience managing complex client escalations and resolving high-impact issues.
- Excellent communication, stakeholder management, and leadership skills.
Preferred Industry Backgrounds
- Government Service Centers
- Private Banking & Wealth Management
- Aviation
- Hospitality
- Telecommunications
- Customer Experience Functions
- Key Account Management
- B2B Service Organizations
- Client Services & Customer Excellence
- International Organizations
