Find a job, a company, or an NGO Key Responsibilities
- Team Management: Oversee courier attendance, workload distribution, shift scheduling, and daily assignments.
- Shipment & Route Operations: Monitor daily deliveries, track pending shipments, ensure route completion, and manage geographic area coverage.
- Performance Monitoring: Track signing rates, delivery performance, and courier productivity; prepare daily performance reports and escalate operational issues.
- Customer Service: Ensure proper pre-delivery customer calls and handle delivery-related complaints or issues.
- Fleet Coordination: Monitor vehicle status, report breakdowns or accidents immediately, and coordinate timely replacements.
- Exception Control: Verify, document, and control abnormal shipments with proper evidence.
- Compliance: Ensure strict adherence to company procedures, safety guidelines, and delivery standards.
Requirements
- Experience: 2–4 years in last-mile delivery or logistics, with 1+ years in a supervisory role.
- Skills: Strong leadership, operational problem-solving, route-planning proficiency, and basic data reporting (Excel).
