Job Opportunity: Customer Support Specialist
Salalem, an AI-powered Learning Management System serving leading banks and enterprises across the region, is seeking a qualified Customer Support Specialist to join its Customer Experience Unit.
Location: Amman
Department: Customer Experience Unit
Position Summary
The Customer Support Specialist will serve as the primary point of contact for clients using the Salalem LMS, ensuring they receive timely, accurate, and professional support. The role works closely with the Account Management and Customer Success teams to maintain client satisfaction and engagement.
Key Responsibilities
- Provide high-quality support through multiple channels, including the platform, email, phone, and live chat.
- Troubleshoot and resolve client inquiries promptly and accurately.
- Assist clients with course access, enrollment, progress tracking, and reporting features.
- Collaborate with Account Managers and the Customer Success team to address client needs.
- Document client interactions, issues, and resolutions for reference and reporting.
- Gather client feedback and share insights to support product and process improvement.
- Support onboarding and training initiatives for new clients.
Qualifications
- Bachelor's degree in Business, Education, IT, or a related field, or equivalent experience.
- Proven experience in customer support, preferably within LMS, e-learning, or corporate training environments.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to manage multiple inquiries and tasks efficiently.
- Strong problem-solving skills and a client-focused mindset.
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Experience with Chatwoot or similar support tools is an advantage.
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How to Apply
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Qualified candidates are invited to submit their CV to hr@salalem.com, with "Customer Support Specialist" in the subject line.
