About Group: Delight Investment Group (DIG) is an Abu Dhabi-based multi-vertical holding group with a diverse portfolio of investments in sectors including transport and logistics, facilities management, information technology, and trading of specialized oil and gas equipment supplies. DIG has a significant regional and international presence with offices across the GCC, U.K., EU, and India, and a workforce of over 2,000 employees.
Company Description: DGL is an integrated logistics and freight forwarding company headquartered in Abu Dhabi, with operational offices in Dubai (Jebel Ali, DAFZA), KEZAD, India, and China. With over a decade of operational experience, we have built a strong reputation for reliability, efficiency, and excellence across every phase of the logistics value chain.
Role Description:
We are looking for a Customer Service Executive with strong customer-handling and communication skills in Arabic and English. The role involves managing customer enquiries, providing shipment and delivery updates, coordinating with operations, customs, airlines, shipping lines, transporters, and internal teams, and ensuring timely resolution of customer requirements.
Experience in freight forwarding, logistics, shipping, customs, or related customer service will be highly preferred. The ideal candidate should be proactive, well-organized, professional, and focused on delivering excellent customer service.
Key Responsibilities:
- Handle day-to-day communication with customers regarding their shipments.
- Provide timely updates on shipment status, customs clearance, delivery schedules, and documentation.
- Coordinate with operations, customs clearance teams, airlines, shipping lines, transporters, and other departments.
- Receive and respond to customer enquiries through email, phone, and other communication channels.
- Prepare and follow up on quotations, shipment documents, delivery updates, and customer requirements.
- Coordinate with customers for required import/export documents and approvals.
- Follow up on customs clearance and shipment delivery to ensure timely completion.
- Handle customer complaints and operational issues professionally and provide appropriate solutions.
- Maintain strong relationships with existing customers and ensure a high level of customer satisfaction.
- Maintain proper records of customer communications and shipment updates.
- Support the sales and operations teams whenever required.
- Coordinate closely with internal departments and teams to ensure the smooth execution of daily business activities.
Candidate Requirements:
- Bachelor's degree or equivalent qualification.
- Minimum 2–4 years of experience in customer service, freight forwarding, logistics, shipping, or a related industry.
- Strong knowledge of customer service processes and logistics coordination.
- Fluent English communication – speaking, reading, and writing.
- Arabic – must be able to speak, read, and write professionally.
- Hindi is preferred.
- Good knowledge of Saudi geography and logistics operations will be an advantage.
- Strong communication, coordination, follow-up, and problem-solving skills.
- Professional attitude with excellent customer-handling abilities.
- Good computer and email communication skills.
