Company Description Spectra Solutions SARL is a facility management company focused on delivering dependable services through clear communication, professionalism, and accountability. The organization offers a fast-paced work environment where ambitious team members can develop valuable skills and assume meaningful responsibilities. Spectra Solutions SARL promotes long-term career growth and encourages individuals to advance within the company. The team is continuously looking for dedicated, solution-oriented professionals who are ready to learn, perform, and grow. Joining Spectra Solutions SARL provides an opportunity to contribute to high-quality facility management services and build a sustainable career path.
Role Description Spectra Solutions is looking for an experienced and highly organized Client Relations Manager to manage client relationships and oversee facility-maintenance work orders across the U.S. market.
Key Responsibilities
Manage relationships with both direct clients and indirect clients, including third-party facility-management companies.
Serve as the primary point of contact throughout the lifecycle of each work order.
Coordinate maintenance projects from assignment through completion.
Communicate with clients through phone calls, emails, and online platforms.
Provide clear and timely updates regarding scheduling, quotations, job progress, delays, and completion.
Review work-order requirements, scopes of work, pricing, and supporting documentation.
Coordinate with dispatchers, project coordinators, technicians, and internal departments.
Follow up on urgent requests and ensure deadlines and client expectations are met.
Handle client concerns and escalations professionally.
Maintain accurate records of all communications and work-order updates.
Build and maintain strong, long-term client relationships.
Monitor service quality and ensure every work order is properly completed and closed.
Requirements
Previous experience working with U.S.-based facility-management companies is required.
Previous experience in project coordination is required.
Experience managing both direct and indirect clients.
Fluent in English, both spoken and written.
Excellent communication, interpersonal, and relationship-management skills.
Strong organizational and multitasking abilities.
Ability to manage multiple priorities and urgent requests in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Good computer skills and confidence using work-order management systems, email, and Microsoft Office.
Ability to remain professional and composed when handling client concerns or escalations.
Job Details
Full-time, on-site position
Location: Kaslik, Lebanon
