Company Description Ideal Clinics Jeddah is a well-known healthcare center recognized for its experienced and highly trained surgeons, physicians, and medical consultants. The clinic provides a clean, well-maintained environment equipped with modern medical technology to support accurate patient assessment and care. Its core services include cosmetic surgery, laser surgery, skin care, eye care, and dental care, offering comprehensive treatment options for diverse patient needs. Ideal Clinics also operates a spa facility dedicated to women’s wellness, enhancing its range of healthcare and personal care services. The clinic is committed to delivering professional, patient-centered care to the community in Jeddah.
Role Description The Call Center Associate is a full-time, on-site role based in Jeddah, responsible for managing incoming and outgoing calls from patients and clients. This role involves answering inquiries about clinic services, scheduling and confirming appointments, updating patient information, and routing calls to the appropriate departments. The associate supports a positive patient experience by providing clear information, handling concerns, and following established protocols for service requests and follow-up. Daily tasks include using clinic systems to record interactions, maintaining call logs, and adhering to privacy and confidentiality standards. The position requires collaboration with clinical and administrative teams to ensure efficient communication and smooth patient flow.
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