POSITION OBJECTIVE - To work along with the company’s motto of fun, festive, and memorable. Entertaining the customers while serving.
- Responsible for all aspects of cake decorating operations from initiating/receiving the order through meeting customer specified pick up time of cake order.
Key Responsibilities
- Decorate cakes to customer specification for nature of design/theme applicable to standards and procedures.
- Decorates cakes and pastries with designs, using icing bag or handmade paper cone
- Attention to Detail: Cake decorators need to keep a close eye on what they are doing when creating decorations, to make sure the design is uniform. Intricate designs require keen eyes.
- Stamina: Cake decorators are often on their feet for long periods of time.
- Color Vision: Being able to see different colors and hues when mixing icings and creating designs is critical.
- Use specific tools, like airbrush guns, modeling tools and mixers.
- Assemble and prepare soft serve and cakes (or ready to decorate cakes may be used),including decorating with icing, gel, drawings, decorating kits, air brush, edible images and letterings.
- Ensure all cake products meet the Cold Stone standards of quality and excellence.
- Prepare and decorate cake products according to customer specifications and all
- Properly and safely operate and maintain Cold Stone cake and soft serve equipment while following all health and safety standards.
- Maintain an accurate inventory of decorated cakes at all times, including backup cakes during holidays, promotions and other peak cake occasions.
- Keep display freezer full at all times to the proper level with a variety of cakes attractively displayed.
- Conducts sampling and actively sells products - Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
- Clean work area, organize and stock needed items. Stock and execute proper rotation of Product. Keep Cold Stone cake production area and equipment clean and sanitary throughout shift.
- Inform immediate supervisor promptly of all problems or unusual matters of significance.
- Support and adhere to Coldstone Company Standards for Operations, Marketing/Communications and Brand Identity.
- Perform other duties and responsibilities as requested by the Management Team. Health, Safety and Security
- Maintain the required standard of operational hygiene according to cleaning rotas at all times.
- Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same.
- Familiarize with emergency exits and evacuation procedures. General
- Comply with the company's corporate code of conduct.
- Familiarize yourself with the company values and model desired behaviors.
- Perform tasks as directed by the Management in pursuit of the achievement of business goals.
