Purpose of the job:
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The Pre-sales support need to implement solutions targeting minimize partners mistakes during the design, installation and commissioning of AC projects, by providing all means of technical/supervision/inspection and training support.
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Supports sales productivity and deal flow by securing the technical close in complex solutions. Collaborating with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
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Pre-Sales is responsible for achieving a profit and productivity quota made up of the combined expectations of the sales resources, market, and/or channel supported.
Key Objectives:
- Inspection and commissioning of AC Projects.
- Training and technical support of AC partners.
- Cooperate with after sales team to solve cases and support minimize technical defaults by providing technical guidelines for pre-sales, installation and commissioning of AC products.
- Meet with the clients to understand their needs to determine possible solutions.
- Draft technical solutions based on client requirements for presentation and demonstrate to the client how their needs have been met.
- Prepare technical solutions and business process improvements, complexity varies by product
- Consult with clients to understand the requirements.
- Build proposal based on client needs.
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Provide support to VARs to clarify technical questions and issues regarding Samsung products.
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Position Responsibilities:
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Cooperate with after sales team to solve cases and support minimize technical defaults by providing technical guidelines for pre-sales, installation and commissioning of AC products.
- Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and Samsung.
- Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
- Secures from customer technical staff commitments needed to ensure a deal’s technical close.
- Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
- Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
- Responsible for conducting all kind of Pre-Sales activities to customers, such as: POC, Presentations, workshops, training, support materials, products update and technical errors resolutions…etc.
Qualifications
• Education, Experience & Language skills:
- BS Degree in Mechanical or Electrical Engineering, with successful track record from 5 to 8 years’ experience.
- Experience of AC and HVAC design (load calculation, HAP, AutoCAD, selection software, duct sizing)
- Experience of AC and HVAC projects inspection and commissioning
- Strong administrative skills
- Demonstrated ability to manage multiple tasks and time management.
- Arabic: Native / English: Excellent
In the whole process of recruitment, job applicants should be careful not to infringe the trade secret of the company which they have been/were working for.
