Job DescriptionLocation: Dubai, United Arab Emirates
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
For over 50 years, Thales has been a trusted partner of the United Arab Emirates, providing innovative and cutting-edge solutions in Defence, Aeropsace and Cyber & Digital, aligned with the nation’s long-term vision. With a strong local presence and more than 500 employees across three offices, Thales is deeply embedded within the UAE’s ecosystem. Thales Emarat Technologies plays a pivotal role as a key industrial enabler, fostering national sovereignty, self-reliance, and innovation. Through localization, strategic collaboration, and exporting ‘Made in the Emirates’ technologies to global markets, we contribute significantly to the UAE’s ambitious growth and development while helping build a future we call all trust.
The Account Director owns the commercial relationship with a strategic airline account and acts as the customer advocate inside Thales, working across internal functions to ensure the customer needs are understood and satisfied. The role secures sustainable and profitable growth above market by building a true long term partnership with the customer, applying a systematic and customer centric account management approach that maximises mutual value.
The Account Director is the lead commercial point of contact and the decision maker on matters affecting the account, including impact on profit and loss within the defined commercial mandate. The role engages established and prospective customer stakeholders to build intelligence, drive customer success, and generate sales, and serves as the point of escalation for the account. The Account Director communicates the value of the full Thales Group portfolio, not only IFE, and in particular leads the expansion of digital, connectivity, and recurring services revenue alongside the core IFE hardware base.
This role is critical to the future commercial performance of the IFE business in the region. It carries one of the largest and most complex airline relationships in the portfolio, sets the strategic direction for that account, and converts deep customer understanding into profitable order intake and growing wallet share over the long term.
Essential Functions / Key Areas Of ResponsibilityEnsure Customer Success through
Customer Commercial Negotiations and Customer Strategy
Customer Analysis and Consultation
Minimum Requirements: Skills, Experience, Education, Knowledge, Certifications, Language
Preferred Qualifications
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Job Details
Role Level: Executive-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.thalesgroup.com/ Job Function: General Management Company Industry/
Sector: Defense and Space Manufacturing
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