JOB PURPOSE:
The Warehouse Supervisor is responsible for the overall administration and day-to-day operations of the warehouse, ensuring efficient warehouse management, inventory accuracy, stock control, and timely order fulfillment. He/She is also responsible for supervising and developing the warehouse team while implementing policies, procedures, and safety standards to maintain a safe, organized, and productive work environment.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Warehouse Management
- Supervise warehouse administration and daily operations to ensure operational efficiency and optimal service delivery.
- Oversee warehouse organization, product storage, and space utilization in compliance with established guidelines and procedures.
- Extract and monitor sales orders through the Warehouse Management System (WMS) to identify and coordinate stock replenishment requirements.
- Ensure service quality, order accuracy, and timely order fulfillment to support customer satisfaction.
- Handle damaged products and coordinate with insurance providers to process the necessary claims.
- Ensure compliance with warehouse policies, procedures, and operational standards.
- Monitor warehouse performance and identify opportunities for process improvement and warehouse optimization.
Stock Control and Inventory Management
- Verify incoming shipments and received quantities against purchase orders and delivery documents to ensure accuracy.
- Monitor the quality and condition of received goods and ensure proper goods-receiving procedures are followed.
- Monitor product expiry dates and implement appropriate stock rotation procedures, including FIFO (First In, First Out) or FEFO (First Expired, First Out), where applicable.
- Ensure appropriate storage conditions and optimal space utilization to prevent product damage and stock losses.
- Monitor inventory levels, stock movements, and inventory accuracy to minimize stock discrepancies.
- Oversee dispatch and delivery operations to ensure order accuracy, product quality, and timely distribution.
- Conduct and coordinate periodic physical inventory counts and stock reconciliations with the Inventory Control Unit to ensure accurate inventory records.
- Follow up on returned products and ensure that they are properly inspected, documented, and recorded in the warehouse inventory.
- Investigate stock discrepancies and identify their root causes to support effective inventory control and minimize losses.
Team Management
- Supervise the warehouse team and ensure that assigned responsibilities are performed effectively and in line with operational requirements.
- Lead, coach, and motivate team members to achieve operational objectives and maintain high performance.
- Manage the performance appraisal process, monitor key performance indicators (KPIs), and provide the People Experience (PX) Department with accurate feedback.
- Delegate tasks effectively and ensure team members have the necessary skills and resources to perform their duties.
- Support employee development, cross-training, and succession planning to strengthen team capabilities and ensure operational continuity.
QUALIFICATIONS, EXPERIENCE & SKILLS
- Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- 3 to 5 years of relevant experience in warehouse operations, warehouse management, logistics, or supply chain management. Previous warehouse management experience is a must.
- Fluency in Arabic and English. French is a plus.
- Proficiency in Microsoft Office, particularly Microsoft Excel. Experience with Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems is an advantage.
- Excellent knowledge of warehouse management procedures, inventory control, stock reconciliation, and warehouse safety standards.
- Strong organizational and analytical skills, with the ability to maintain accurate inventory records and operational reports.
- Excellent communication and interpersonal skills.
- Strong team management and leadership skills.
- Good problem-solving skills and the ability to identify process improvement opportunities.
