TeleSupport International (TSI), an ITG company, is a leading provider of technical support and customer service solutions. With operations in Lebanon and Tunisia, TSI supports clients across different industries by providing reliable technical assistance, efficient problem resolution, and high-quality customer support.
Location: Bsalim Office, Lebanon
About the role
In this role, you will provide first-level technical support to customers of Internet Service Providers, helping them troubleshoot and resolve common internet and connectivity issues.
Key Responsibilities:
- Provide first-level technical support to customers experiencing internet and connectivity issues.
- Receive and handle customer calls and technical support requests.
- Identify and troubleshoot common issues related to internet connections, routers, Wi-Fi, and network connectivity.
- Guide customers step-by-step through troubleshooting procedures.
- Perform basic connectivity checks and identify the root cause of common issues.
- Escalate complex or unresolved technical issues to the appropriate technical team.
- Follow up on reported issues when required.
- Accurately document customer issues, troubleshooting steps, and resolutions.
- Ensure a professional and positive customer experience throughout the interaction.
Requirements:
- Bachelor’s degree or Technical Diploma in IT, Computer Science, Networking, Telecommunications, Electronics, or a related field.
- Students with a flexible schedule are also welcome to apply.
- Basic knowledge of computer networks and internet connectivity.
- Understanding of basic concepts such as IP addresses, Wi-Fi, routers, LAN, and connectivity troubleshooting.
