Company Description Mugalat Alfreej is an upper casual restaurant that showcases traditional styles from the Eastern Province of Saudi Arabia. The restaurant focuses on providing guests with an authentic regional dining experience in a comfortable, modern setting. Team members work in an environment that values hospitality, quality, and consistency. Mugalat Alfreej is committed to maintaining high service standards while honoring local culinary traditions.
Role Description The Restaurant Manager is responsible for overseeing daily operations to ensure a smooth and efficient service experience. This full-time, on-site role in Dammam includes managing staff schedules, supervising front-of-house and back-of-house teams, and maintaining quality standards for food and beverage. The Restaurant Manager will monitor customer satisfaction, resolve guest concerns, and promote a welcoming atmosphere. Additional responsibilities include supporting hiring and training, managing inventory and suppliers, enforcing health and safety regulations, and working with ownership to achieve revenue and cost-control targets.
Qualifications
- * Strong focus on Customer Satisfaction and Customer Service, with the ability to handle guest feedback and maintain high service standards.
- Experience with Hiring and team supervision, including training, performance management, and building positive staff culture.
- Excellent Communication skills for coordinating with staff, suppliers, and leadership, and for clear, respectful interaction with guests.
- Knowledge of Food & Beverage operations, including menu understanding, service flow, hygiene practices, and quality control.
- Previous experience as a Restaurant Manager or in a similar supervisory role in the hospitality or food service industry.
- Ability to work on-site in Dammam, manage shifts, and adapt to peak business hours, including evenings and weekends as needed.
- Strong organizational and problem-solving skills, with attention to detail in operations, reporting, and compliance.
- Basic understanding of budgeting, cost control, and inventory management