Who Are We‚ùì
We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.
We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.
The Job in a Nutshellüí°
At Servme, great design isn't decoration - it's how we make complex hospitality
operations feel simple. We're looking for an experienced Product Designer (UI/UX) to own
the end-to-end design of key product experiences, from early problem-framing to
polished, shippable interfaces. This is a hands-on, individual contributor role for someone
who can move fluidly between strategic thinking and pixel-level craft, and who wants real
ownership over the products that restaurants, cafes, and hotels rely on every day.
What Will You Do‚ùì
We are seeking an experienced Product Designer (UI/UX) to lead design across one or more core areas of the Servme platform, working closely with Product, Engineering, and our customers to turn real operational problems into intuitive, elegant solutions.
Responsibilities:
● Own the end-to-end design process — research, wireframes, prototypes, high-fidelity UI, and handoff — for assigned product areas
‚óè Translate complex hospitality workflows (reservations, table management, guest profiles, CRM) into simple, intuitive user experiences
‚óè Partner closely with Product Managers to define problems, scope solutions, and prioritize what gets designed and built
‚óè Conduct or contribute to user research, usability testing, and feedback sessions to validate design decisions
‚óè Create and maintain high-fidelity UI designs, interactive prototypes, and design specs ready for engineering handoff
‚óè Contribute to and help evolve Servme's design system, ensuring consistency across web and mobile experiences
‚óè Collaborate with Engineering throughout implementation to ensure designs are built with fidelity and quality
‚óè Present design work and rationale clearly to stakeholders, incorporating feedback without losing sight of the user
‚óè Stay close to customer feedback and usage data to continuously identify opportunities for improvement
‚óè Mentor and give constructive feedback to other designers as the team grows
What Are We Looking For‚ùì
● 6–7+ years of experience as a Product Designer, UI/UX Designer, or similar role, ideally in a SaaS or B2B product environment
● A strong portfolio demonstrating end-to-end product design work — from problem discovery to shipped, polished interfaces
‚óè Deep proficiency in Figma (or similar tools) and modern design/prototyping workflows
‚óè Working knowledge of AI-assisted design/prototyping tools (e.g. Claude, Figma Make) required
‚óè Strong grasp of information/data hierarchy and prompt-writing, with the ability to generate low fidelity wireframes and concepts using AI tools like Claude
‚óè Solid understanding of UX principles, interaction design, information architecture, and usability best practices
‚óè Experience designing and contributing to scalable design systems
‚óè Comfort working with ambiguity, translating complex or technical workflows into simple user experiences
● Strong communication skills — able to articulate design decisions and rationale to both technical and non-technical stakeholders
‚óè A collaborative mindset with experience working closely with Product Managers and Engineers in an agile environment
‚óèExperience in hospitality tech, marketplace, or operationally complex B2B products is a strong advantage
‚óè Fluency in English required (Arabic is a plus)
What We Offer You‚ùó
We believe you will love working at Servme!
