About YMY Tutoring
NIGHT SHIFT
YMY Tutoring is an education company founded in Lebanon in 2019, providing online and in-person tutoring services to students across the Middle East and internationally.
We connect students with qualified tutors across a wide range of university and academic subjects, making it easier for students to get the support they need—whether through live online sessions, in-home tutoring, or academic resources.
Today, YMY is growing its team and expanding its services to reach more students and universities across the region.
We are looking for a Customer Service Representative to join our team in Mar Elias, Beirut.
Responsibilities:
- Respond to customer inquiries via WhatsApp, phone, and social media.
- Assist students and parents with their tutoring requests.
- Follow up with leads and existing customers.
- Coordinate with tutors and the internal team.
- Handle customer concerns and provide solutions.
- Maintain a professional and friendly relationship with customers.
Requirements:
- Strong communication skills.
- Fluent in English and Arabic.
- Previous customer service or sales experience is a plus.
- Organized, responsive, and proactive.
- Comfortable working with WhatsApp and online platforms.
Location: Mar Elias, Beirut
Work Type: On-site