OPERATIONS MANAGER
Department: Operations
Location: PlayerOne Branches & Office
Employment Type: Full-Time
PlayerOne Entertainment is looking for an experienced and results-driven Operations Manager to lead daily operations across our entertainment locations and support our continued growth.
KEY RESPONSIBILITIES
· Oversee daily operations across PlayerOne branches and ensure consistent service, safety, and operational standards.
· Lead, coach, and evaluate branch managers and operational teams, including staffing, scheduling, and performance.
· Monitor branch KPIs, customer satisfaction, sales performance, costs, and operational efficiency.
· Implement and maintain standard operating procedures, internal controls, and ISO 9001:2015 quality practices.
· Coordinate preventive maintenance, equipment readiness, inventory, and issue resolution with technical teams.
· Manage customer escalations, operational incidents, and corrective actions promptly and professionally.
· Collaborate with HR, Finance, Sales, Marketing, and Events teams to deliver business objectives.
· Prepare operational reports, budgets, action plans, and continuous improvement initiatives.
REQUIREMENTS
· Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field.
· At least 3–5 years of relevant operations management experience, preferably in entertainment, leisure, retail, or hospitality.
· Proven ability to manage multiple locations, lead teams, and achieve measurable operational targets.
· Strong analytical, budgeting, reporting, problem-solving, and decision-making skills.
· Excellent leadership, communication, organizational, and customer service skills.
· Proficiency in Microsoft Office; familiarity with ERP/POS systems is an advantage.
· Fluency in Arabic and English; flexibility to visit branches and work occasional evenings or weekends.
READY TO APPLY?
Send your CV to [email protected] or 79 345 276 with the subject line: Operations Manager – Application.
