We are seeking a dynamic Managed Services Engineer responsible for developing, implementing, and supporting solutions on the customer's test and production environments. Your role will also involve troubleshooting and fixing customer-reported issues on the different levels of solutions (i.e., Database, Application, Network, Communication, and Integration Interfaces Levels).
Responsibilities and Duties:
- Develop, configure, and deploy services utilizing available software licenses and tools.
- Gather and document Change Request requirements from customers, ensuring the scope of work is clearly defined to initiate development.
- Manage and oversee requested changes, ensuring seamless implementation and integration.
- Deploy and create necessary database procedures and related functions to support application requirements.
- Deploy, test, and validate newly developed change requests, providing support to customers during the User Acceptance Testing (UAT) phase.
- Maintain and optimize existing services to enhance performance, scalability, and reliability.
- Develop and maintain strong relationships with clients, acting as their advocate within the company.
- Provide technical support to clients via phone, email, and in person to resolve any issues they may be experiencing.
- Collaborate with internal teams to resolve complex technical issues and ensure client satisfaction.
- Diagnose and resolve issues related to hardware problems, software configuration issues, and step-by-step debugging in addition to operating system and network configuration errors.
- Ensure that customer requests are documented, tracked, and resolved in a timely manner to maintain customer satisfaction and escalate urgent problems requiring more in-depth knowledge.
- Take ownership of technical issues, and report back to the team leader or manager to resolve more advanced issues when necessary.
- Frequent and daily health checks are to be done with the operator.
- Willing to provide support during after-hours and weekends for emergencies as needed
Qualifications and Requirements:
- Bachelor's Degree in CCE, Computer Science, or any related field.
- 1 to 2 years of experience working in DevOps, with practical involvement in the full software lifecycle, including development, deployment, and post-deployment support.
- Experience working with Wireshark and any other network troubleshooting applications.
- Experience in database engines (Oracle and MS-SQL) is a must.
- Experience in operating systems (Linux and MS Windows).
- Excellent verbal, written, and interpersonal skills.
- Excellent team player.
- Excellent customer service skills.
- Attention to detail skills.
- Effective communication skills.
