About the Role
Chedid Capital Group is a leading investment group in the (re)insurance industry with an extensive presence of 80-plus subsidiaries, powered by 1,700-plus employees across more than 85 countries in Europe, the Middle East, Africa, and Asia.
Through its diverse portfolio spanning (re)insurance, risk advisory, and education, the Group has built one of the industry's most dynamic networks, combining global scale and local market expertise.
Compare 360, a company of Chedid Capital Group, is looking for a Business Development Manager who will be responsible for managing the day-to-day activities and performance of the Business Development team to drive customer acquisition, sales conversion, and the achievement of assigned business targets. The role oversees lead management, monitors individual and team performance, ensures effective customer follow-up, and maintains high standards of customer service and CRM data quality. The Manager will also coach and develop team members, handle complex or escalated customer cases, and work closely with relevant departments to support business growth and operational effectiveness.
Responsibilities
- Manage and oversee the day-to-day activities of the Business Development team to ensure achievement of assigned sales and conversion targets.
- Monitor the allocation, follow-up, and conversion of leads to ensure timely customer contact and effective management of sales opportunities.
- Monitor individual and team performance against defined targets and KPIs, identify performance gaps, and implement appropriate corrective actions.
- Guide the team in identifying customers’ insurance needs and recommending appropriate insurance solutions in line with established guidelines.
- Support the handling of complex, high-value, or escalated customer cases and facilitate their resolution with the relevant internal parties.
- Ensure regular and effective customer follow-up to support customer satisfaction, conversion, and retention.
- Ensure accurate and timely recording of leads, sales activities, customer interactions, and follow-up actions in the CRM system and maintain appropriate data-quality standards across the team.
- Drive lead-generation activities through cold calling, referrals, cross-selling, and other approved sales channels and initiatives.
- Coach, develop, and provide regular feedback to team members to strengthen sales capabilities, customer handling, and overall performance.
- Coordinate with the Compare 360 sales team and other departments to facilitate the completion of sales, resolve operational issues, and support achievement of business objectives.
- Prepare and review regular reports on sales activity, conversion, customer retention, team performance, and outstanding opportunities, and provide management with relevant insights.
- Contribute to the continuous improvement of sales processes, customer journeys, scripts, tools, and working practices to enhance productivity and customer experience.
- Ensure adherence to applicable internal policies, procedures, service standards, and regulatory requirements.
- Contribute to succession planning by identifying potential within the team and supporting the development and readiness of team members for broader responsibilities.
Qualifications
- Bachelor’s degree in Business Administration or a related field.
- Minimum 5 years of relevant experience in business development, sales, telesales, or a customer-facing commercial role, preferably within the insurance sector.
- Good knowledge of insurance products, sales processes, lead management, and customer relationship management.
- Strong communication, persuasion, negotiation, and customer-handling skills.
- Strong analytical, organizational, and problem-solving capabilities.
- Proven experience in managing, coaching, and developing teams, with the ability to monitor performance and support employee development.
