JOB PURPOSE:
The IT Officer is responsible for maintaining the computer networks of the organization by providing technical support. He/she should monitor and maintain the company computer systems, install and configure hardware and software, and solves technical problems.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Support and Troubleshooting:
- Address employee requests and troubleshoot issues with hardware, software, applications, and network.
- Assist new employees with IT onboarding, providing them with the requested IT assets.
- Ensure timely resolutions of IT issues across the group.
- Maintain a clear documentation of IT systems and procedures.
1. Purchases and Inventory Management:
- Maintain inventory of equipment and vendors.
- Research, recommend, purchase and deploy IT hardware and services.
- Manage the end-to-end process for IT assets, including requirements gathering, purchasing, imaging, setup, deployment, education, and follow-up.
Innovation and Continuous Improvement:
- Stay current with emerging technologies and industry trends.
- Identify opportunities for technology innovation and process improvements.
QUALIFICATIONS, EXPERIENCE & SKILLS
- Bachelor Degree in Computer Science, Information Technology, or related field.
- 1-2 years of previous experience.
- Fluent in Arabic and English. French is plus.
- Good communication skills.
- Good problem solving skills.
- Good customer service.
