Rixos Hotels is a fast-growing luxury hotel chain, founded in 2000 and headquartered in Antalya, with properties across Turkey, Europe, CIS Countries, North Africa, and the Middle East. The brand is known for combining traditional Turkish hospitality with an all-inclusive, all-exclusive service concept in prime city, resort, and nature-focused locations. With more than 10,000 team members, Rixos delivers a distinctive guest experience that blends modern lifestyle offerings with timeless service values. The company emphasizes entertainment, gourmet cuisine, wellbeing, and immersive activities to create memorable stays for guests of all ages. Rixos Hotels invests in employee satisfaction and development, offering training and international career opportunities, and has earned global recognition from organizations such as the American Five Star Diamond Award, Condé Nast, World Travel Awards, and Great Hotels of the World.
Role Description The Guest Relations Manager is a full-time, on-site role based at Rixos Hotels in Alexandria. This position oversees the guest journey from arrival to departure, ensuring personalized, high-quality service and prompt resolution of any issues or requests. The Guest Relations Manager coordinates with front office, housekeeping, food and beverage, and other departments to anticipate guest needs and maintain consistent service standards. Daily responsibilities include welcoming guests, managing VIP and repeat guest programs, handling feedback and complaints, and monitoring guest satisfaction metrics. The role also involves guiding and mentoring team members, supporting training initiatives, updating guest profiles, and contributing to service enhancement projects aligned with Rixos’s luxury brand standards.
Qualifications
