Location:
Al Giza Mohandessin (on-site position)
🕒 Working Hours:
Sunday to Thursday: 12:30 PM – 9:00 PM | 1:30pm - 10:00pm
Fridays& Saturdays are off
📩 Apply Now!
💬 reach out via WhatsApp: 01006919331
Role Description
The Escalation & Complaints Handler is a full-time, on-site role based in Giza. This role is responsible for receiving, documenting, and managing customer complaints and escalations across various channels, ensuring timely and professional resolution. Day-to-day tasks include investigating issues, analyzing root causes, coordinating with internal teams, and proposing corrective actions that support customer satisfaction and service quality. The role also involves tracking complaint trends, preparing reports, and contributing to process improvements to reduce recurring issues. The Escalation & Complaints Handler will maintain clear, empathic communication with customers, uphold company policies, and support a positive learner and client experience.
Qualifications
