Customer Service Representative – Social Media
About the Role
Our client is a wellness brand in the water filtration industry seeking a Customer Service
Representative with a background in social media customer service to support customers across
multiple channels.
This role is heavily focused on social media, where you will serve as the brand's voice across
Instagram and TikTok direct messages and comments, turning everyday interactions into positive
customer experiences while resolving inquiries professionally.
Responsibilities
• Handle customer inquiries via email, chat, and phone with clarity, warmth, and professionalism.
• Troubleshoot installation issues related to faucets and showers.
• Resolve order management, returns, subscriptions, installation, and product-related inquiries.
• Maintain a consistent, professional brand voice across every communication channel.
• Build and maintain strong product knowledge to confidently resolve customer concerns.
Requirements
• 2–5 years of e-commerce customer service experience.
• Excellent English communication skills (written and spoken).
• Strong customer engagement skills across social media comments and direct messages.
• Experience with Shopify.
• Experience with Meta Business Suite.
• Experience with TikTok Shop.
• Experience using omnichannel helpdesk platforms (e.g., Zendesk, Gorgias, or similar).
• Ability to quickly learn and retain technical product knowledge.
• Experience evaluating partnership inquiries for escalation is preferred.
Technical Requirements
• Minimum internet speed: 50 Mbps download / 10 Mbps upload.
• Computer with at least 8 GB RAM (16 GB preferred).
• Quiet, distraction-free workspace.
Compensation
Salary: USD $1,600 per month
Working Hours
Monday to Friday: 9-hour shifts starting at either 4:00 PM or 5:00 PM Beirut time, including a 1-hour
break within the shift.
Saturday: Off
Sunday: Off.
