About the Role
A leading shipping agency at Damietta Port is seeking a qualified Export Customer Service Executive to join our team. The successful candidate will manage end-to-end export customer service operations, shipping documentation, and daily client communications.
Key Responsibilities
- Process and issue export bookings, equipment release orders, and shipping advice.
- Review Shipping Instructions (SIs) and issue accurate draft and final Bills of Lading (B/Ls).
- Maintain daily coordination with clients, shipping lines, and terminal operators at Damietta Port (e.g., DCHCO).
- Track vessel schedules, container movements, and cutoff dates, providing proactive updates to customers.
- Ensure full compliance with export documentation requirements, including VGM submission and customs clearance deadlines.
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Resolve customer inquiries and operational challenges promptly to ensure smooth export shipments.
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Requirements & Qualifications
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2 to 3 years of experience in Export Customer Service within a Shipping Agency (Mandatory).
- Comprehensive knowledge of Damietta Port export procedures and shipping documentation.
- Excellent command of written and spoken Business English.
- Bachelor’s degree in Business, Logistics, Maritime Studies, or a related field.
- Strong communication, negotiation, and problem-solving skills.
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Proficiency in MS Office and shipping agency management software.
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How to Apply
Please complete your application and upload your CV through the following form:
https://forms.gle/b2AB91Cihd1htGvU7
