Our client is looking for a Country Manager to lead their in-country affiliate. You will be accountable for its commercial development, operational structure and financial results. You will run day-to-day business operations, grow the business, attract new partners, manage supplier relationships and raise customer satisfaction. This is a final-decision-making role, accountable to the Management, reporting to the Regional General Manager.
Key Responsibilities
Operations and Delivery
- Manage the Operations Department and ensure projects are delivered to the required standards
- Direct involved parties to ensure quality control, HSE and monitoring across all projects
- Direct and manage contract development from beginning to end
- Define project success criteria and communicate them to all parties throughout the project life cycle
- Manage the O&M Manager to ensure performance against SLAs and KPIs
- Ensure the smooth running of projects while keeping employee turnover low
- Apply and uphold QHSE policies and procedures
Business and Commercial Development
- Develop and execute a commercial development strategy for the country
- Identify and propose business deals by reaching out to potential partners and exploring opportunities
- Grow new business and existing accounts through business development research
- Build and maintain customer relationships and the related communication documents
Financial Management
- Take full P&L accountability for the affiliate
- Define and implement annual budget plans and report regularly to headquarters
- Review progress with the Regional GM and confirm budgets comply with the initial costing
- Review and monitor cash flow and financial statements
Leadership and Team Development
- Lead, coach, mentor and motivate senior and middle managers and contractors
- Oversee the delegation of tasks and responsibilities to their teams
- Develop and manage all departments to achieve operational and strategic goals
- Identify technical training needs and on-the-job coaching for senior and middle managers
- Build one cohesive team focused on successful business operations
Government, Legal and Representation
- Represent the company externally with government, statutory and regulatory bodies, and business partners
- Identify the country's legal and regulatory requirements and flag risk areas in agreements
- Develop and implement internal systems for logistics, commercial and financial information flows, in coordination with headquarters
Requirements
- Bachelor's degree in Engineering, preferably in Telecommunications
- At least 10 years of related experience, including 8 years in a similar managerial position
- Excellent managerial skills and strong technical knowledge
- 8 years experience in Telecom Industry is a must
- Fluency in French and English
- Advanced skills in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Willingness to travel and flexibility to work long hours
Nice to Have
- MBA or Master's in Engineering
- PMP certification
Key Competencies
Leadership, business acumen, strategic thinking, entrepreneurial mindset, decisiveness, motivating and empowering others, influencing, managing performance, developing others, customer focus, political awareness, personal credibility, stress management, flexibility and adaptability, thoroughness and ethics.
Work Relationships
- Internal: Rollout, Operation & Maintenance, Warehouse, Finance, HR and Management
- External: Clients, suppliers, subcontractors, business partners and government representatives
