Company Profile

Originally founded by Mahmoud Hallab in Tripoli-Lebanon in 1881, the family business has been manufacturing delights and building brand equity ever since. Brick by brick and one generation after another, Hallab 1881 became today the top-of-mind destination among Arab and Lebanese populations for Oriental sweets. This aspiring legacy was anchored with Hajj Abdul Rahman Hallab, a visionary man who never compromised on the quality of the products and the generosity of the Tripolitan hospitality. His motto, "Do it Perfectly, or Don't Do it at All", was the ultimate drive behind Hallab 1881 success story.

Job Overview

We are seeking an experienced Catering Sales Manager that will lead the catering sales team to achieve revenue targets, develop new business, and maintain strong client relationships. The role oversees inquiries, proposals, negotiations, and order confirmations while ensuring accurate pricing, timely follow-up, and a clear handover to operations. The Sales Manager works closely with the Catering Manager and relevant departments to support profitable growth and maintain Hallab 1881’s service and brand standards. This position is based in Tripoli, Lebanon with visits across Lebanon to meet with clients when needed.

Key Responsibilities

· Implement sales plans with the Catering Manager to achieve revenue and business development targets.

· Supervise the team, set priorities, and oversee balanced inquiry allocation and appropriate handling of VIP and complex requests.

· Monitor timely responses and follow-ups, ensuring accurate records in the shared sales sheet and ERP.

· Review proposals and sales orders for suitable menus, pricing, complete details, and quantities adapted to guests and event requirements.

· Support negotiations and closing bookings; manage strategic accounts and escalated client matters.

· Ensure production and operations validate feasibility, staffing, equipment, logistics, setup, and service before confirmation.

· Ensure bookings, changes, cancellations, and special requests are communicated promptly to internal teams.

· Oversee event reconfirmations and tastings, ensuring changes reach responsible parties and appear in final sales orders.

· Ensure the assigned Sales Officer remains the main client contact during preparation and is available during events when needed.

· Develop new business, strengthen client retention, and monitor prospecting and account development.

· Coordinate deposits and outstanding payments with accounting, ensuring compliance with approved terms.

· Review client feedback, coordinate complaint resolution, and improve the client experience.

· Coach and evaluate the team; recommend training, recruitment, and development needs.

· Coordinate promotions with marketing and report sales results, forecasts, lost opportunities, and client feedback to the Catering Manager.

· Attend events to maintain customer relations and gain close insight into the flow of service.

Requirements & Qualifications

Education: Bachelor’s degree in Hospitality, Marketing, Business or any related field.
Experience: Minimum 5 years of experience in catering or hospitality sales, including two years in a supervisory role.
Skills: excellent communication skills, sales skills, problem-solving, and managerial skills.
Languages: Fluency in Arabic and English is required; French is a plus.

To Apply

Please submit your CV to [email protected] with the subject line "Retail Operations Manager”