IT’S NOT A JOB, IT’S A CAREER
Our team is our biggest asset and we are in a constant search to hire the best talent. Securite Assurance is currently looking for a Call Center Operator to join our team.
Responsibilities
- Handle incoming calls and customer inquiries in line with the company’s service standards and established procedures.
- Coordinate claims and roadside assistance requests, ensuring accurate, timely, and efficient service delivery.
- Conduct customer follow-up and feedback calls, document key findings, and communicate relevant insights to the concerned stakeholders.
- Maintain clear and professional verbal and written communication with clients, service providers, and business partners.
- Review and assess medical and travel assistance cases based on predefined criteria, including policy coverage, medical necessity, and applicable ICD codes.
Qualifications
- TS, LT, or Bachelor’s degree in Business Administration, Nursing, or any other related field.
- 1–2 years of relevant experience in customer service, call center operations, medical assistance, insurance, or any other related field.
ABOUT US
Securite Assurance is one of the first insurance companies in Lebanon. It started its operations in 1955 as the agent of Union des Assurance de Paris (UAP), one of the largest insurers in Europe. Following the merger of UAP with AXA, shareholders decided to create a local insurance company, and this is how Securite Assurance came to life.
Securite Assurance is a place where big dreams are brought to life and where purpose and culture are key. Our team is made-up of bold, ambitious, smart, reliable and service fanatic people who look out for customers and each other.
Everyone is encouraged to challenge the status quo, and to look for solutions and innovations that would disrupt the market and help us serve our clients in an insanely great way. This is how we’re having a profound impact on the people we serve and this truly moves us as it is at the heart of our purpose.
We might have been around for a while (since 1955), but we’re young in many ways, ambitious and going places. We have built a force of good and we’re always looking for the right people to help us grow.
APPLY
We are committed to hiring the best talent in the industry and we do our best to inspire our people, support them, enable them, train them, and grow them.
Do you think you are ready for this challenge and do you meet the stated conditions?
Send your CV to hr@securiteassurance.com