Company Description FNP Immigration Consultancy is a professional firm that supports individuals and families through the immigration process with clear guidance and reliable services. The consultancy focuses on delivering accurate information, timely assistance, and personalized solutions tailored to each client’s situation. Team members collaborate to handle inquiries, documentation, and case updates in an organized and client-centered manner. FNP values integrity, transparency, and efficient communication in every interaction with clients and partners.
Role Description This is a full-time Call Center Agent role based in Alexandria, Egypt, with a hybrid work arrangement that allows some work-from-home flexibility. The Call Center Agent will handle inbound and outbound calls, respond to client inquiries about immigration services, and provide clear information on processes, requirements, and timelines. Daily tasks include documenting call details, updating client records in the system, following established scripts and guidelines, and escalating complex cases to senior team members when needed. The role involves managing follow-up calls, maintaining professional and courteous communication, and supporting overall client satisfaction by resolving issues efficiently. The Call Center Agent is expected to collaborate with colleagues, adhere to company policies, and meet performance targets related to call quality and responsiveness.
Qualifications
