Company Description Rutatel Technologies is a cloud communications provider focused on delivering simple, reliable solutions for global connectivity. The company offers A2P SMS, two-way messaging, HLR number cleansing, and MNP routing using direct operator connections to ensure high-quality service. Rutatel supports businesses that need scalable, secure messaging capabilities across multiple markets. Team members work in a technology-driven environment that values innovation, efficiency, and customer satisfaction.
Role Description The SMS Account Manager is a full-time, on-site role based in Beirut. This position is responsible for managing day-to-day relationships with messaging clients, including onboarding new accounts, handling inquiries, and ensuring timely resolution of issues. The SMS Account Manager monitors traffic and performance, coordinates with technical teams on routing and delivery, and prepares regular reports on account usage and KPIs. The role includes optimizing client campaigns, identifying opportunities for upselling or cross-selling services, and maintaining accurate documentation of agreements and configurations. The SMS Account Manager also collaborates closely with operations and finance to support billing accuracy and contract compliance.
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