Responsible for overseeing and coordinating the company’s operations across multiple countries. This role ensures operational efficiency, consistency, and performance excellence by closely following up on sales results, operational KPIs, and cross-functional activities. The Operations Manager acts as a key link between head office and country teams, ensuring alignment with company strategy, standards, and objectives.
Key Responsibilities
- Oversee and follow up on daily operations across multiple countries or markets.
- Monitor sales performance, analyze results, and prepare regular reports for management.
- Ensure implementation of company policies, procedures, and operational standards across all locations.
- Coordinate with country managers, sales teams, and support functions to ensure smooth operations.
- Track operational KPIs, identify gaps, and propose corrective action plans.
- Support the execution of business plans, promotions, and operational initiatives.
- Ensure consistency in customer experience, service quality, and operational processes across markets.
- Follow up on inventory levels, logistics coordination, and operational efficiency where applicable.
- Participate in budgeting, forecasting, and cost control in collaboration with finance.
- Conduct regular operational reviews and provide recommendations for continuous improvement.
- Support expansion projects, new market entries, or operational rollouts when required.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum of 12 years of experience in operations management, preferably in a regional or multi-country role.
- Strong understanding of sales operations and performance tracking.
- Experience working with cross-cultural teams and managing operations remotely.
- Strong analytical and reporting skills.
Skills & Competencies
- Excellent organizational and follow-up skills
- Strong leadership and communication abilities
- Results-oriented with strong problem-solving skills
- Ability to manage multiple priorities across different markets
- High level of accountability and ownership
- Proficient in MS Excel, reporting tools, and ERP systems
