Function:
As a Senior Manager - Training, this position will play a pivotal role working closely with the Operations & Kitchen Team to create, organize, and facilitate F&B-specific training programs for our leaders and colleagues. This position will encompass a wide range of responsibilities, from conducting internal audits to identify training needs, managing the training budget, and facilitating corporate learning programs.
Primary Duties & responsibilities include but not limited to:
- Identify training needs and gaps and implement solutions to enhance productivity and performance.
- Prepare Training need Analysis by being part of internal audit to analyse training needs and develop a training calendar
- Review customer feedback report for designing training calendar
- Assist Department Managers in developing and implementing ongoing training, including monthly training calendars, across all the regions
- Collaborate with the Operations & Kitchen Team to design, organize, and lead training programs for both new and existing staff.
- Conduct regular internal audits to assess the effectiveness of training initiatives. Provide recommendations for improvements to align with Colleague Engagement and business objectives.
- Responsible for training calendars and attendance sheet
- Prepare annual training budget and maintain accurate records of monthly, quarterly, and annual training activities and expenses.
- Facilitate and execute learning programs, acting as a positive ambassador for mission and values of the organization.
- Coordinate with Product development Manager and R&D team for designing new product launch training
- Responsible for reviewing FOH & BOH SOP and training the team according to the brand standards.
- Work with all responsible person to establish a uniform onboarding process for new colleagues, ensuring that departmental orientation materials are up to date.
- Prepare and update learning materials to support training programs.
- Provide support for the successful completion of performance reviews and run reports on outstanding performance reviews.
- Assist Leaders and Colleagues in creating and following up on Individual Development Plans.
- Maintain and update all training records accurately.
- Conduct various F&B-specific training courses for restaurants, including Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling, etc.
- Ensure compliance with all safety regulations, maintain a safe working environment, and adhere to policies and programs.
- Provide assistance and support to Food & Beverage colleagues as required, especially during peak business periods.
- Other duties assigned from time to time based on requirement by the management
Skills
Skills:
- Proven experience in the food and beverage industry, with a strong understanding of service standards.
- Previous training and development experience
- Ability to work independently and collaboratively as part of a team
- Commitment to upholding safety, environmental, and company policies
- Good written and verbal English communication
