A leading organization in Qatar is seeking an experienced Manager – IT Infrastructure & Operations to lead and oversee enterprise IT operations, infrastructure, service delivery, and technology support functions. This is an excellent opportunity for a hands-on IT leader who thrives in a fast-paced environment and is passionate about driving operational excellence, service reliability, and continuous improvement.
Key Responsibilities
IT Operations & Infrastructure Management
- Lead the day-to-day operations of the IT function, including infrastructure, networks, end-user services, security, and data management.
- Ensure the availability, performance, and reliability of enterprise IT systems and communication technologies.
- Manage the design, implementation, and deployment of new infrastructure solutions and technology services.
- Conduct regular system reviews and assessments, identifying opportunities for optimization and enhancement.
Service Delivery & Vendor Management
- Oversee IT support services and ensure timely resolution of hardware, software, network, and infrastructure-related issues.
- Manage relationships with external technology partners and vendors, ensuring service delivery in line with agreed SLAs.
- Drive a customer-centric support culture that delivers high-quality services to internal stakeholders.
- Oversee desktop, laptop, telephony, mobile device, video conferencing, and workplace technology support.
Projects & Governance
- Lead infrastructure and operational technology projects from planning through implementation.
- Support procurement activities by preparing technical requirements and evaluating solutions for technology initiatives.
- Monitor operational risks and ensure compliance with cybersecurity and governance requirements.
People Leadership
- Lead, mentor, and develop a team of IT professionals.
- Foster a high-performance culture focused on collaboration, innovation, accountability, and continuous learning.
- Support workforce planning, performance management, employee engagement, and capability development initiatives.
Candidate Profile
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- Professional certifications such as ITIL, Microsoft, CompTIA, Cisco, or equivalent are desirable.
Experience
- Minimum 7-10 years of progressive IT Infrastructure and Operations experience, including at least 3 years in a leadership role.
- Experience managing enterprise IT environments within large corporate, government, or regulated organizations.
- Strong understanding of infrastructure operations, networking, systems administration, endpoint management, and service management frameworks.
- Hands-on experience with Microsoft technologies, cloud services, collaboration platforms, and enterprise support environments.
- Experience managing third-party vendors, IT contracts, and service-level agreements.
- Proven ability to lead cross-functional initiatives and engage effectively with both technical and non-technical stakeholders.
Why Apply?
This role offers the opportunity to shape and enhance enterprise-wide IT operations within a highly dynamic and strategically important organization. The successful candidate will play a critical role in ensuring technology services enable business objectives and support future growth.
