Job DescriptionExceptional Hospitality Starts with YouPicture yourself creating a culture where people grow, succeed, and deliver their very best every day. When you join our Hotels team, that's exactly what you'll do. As an L&D Manager, you're not just developing training programs and talent strategies, you're spreading the Light & Warmth of Hospitality by empowering team members and leaders to create exceptional guest experiences while building a high-performing, engaged, and future-ready workforce.
ResponsibilitiesHere's what you'll do during a typical day:
- Champion learning and development: Drive a culture of continuous learning by identifying development needs and delivering impactful learning solutions that support business success and exceptional guest experiences.
- Develop future leaders: Build a strong talent pipeline through performance management, succession planning, career development, and leadership growth initiatives.
- Inspire high performance: Partner with leaders to foster a performance-driven culture through effective goal setting, coaching, development planning, and ongoing feedback.
- Create engaging learning experiences: Design and implement innovative learning programs that enhance operational excellence, service delivery, compliance, and leadership capability.
- Empower teams to succeed: Facilitate learning opportunities that build confidence, strengthen skills, and enable team members to reach their full potential.
- Drive talent growth and mobility: Support career progression, cross-training, and internal mobility initiatives that encourage retention and long-term development.
- Measure learning impact: Monitor learning effectiveness and leverage data, feedback, and performance insights to continuously improve development outcomes.
- Promote service excellence: Enable team members and leaders to deliver Hilton's Light & Warmth of Hospitality through capability building and service-focused learning initiatives.
- Maintain compliance and quality: Ensure learning records, certifications, and training activities meet Hilton brand standards, company policies, and regulatory requirements.
- Partner for business success: Collaborate with department leaders to align learning, talent, and performance initiatives with operational priorities and organizational goals.
- Support team member engagement: Foster an inclusive and engaging learning culture that enhances team member satisfaction, development, and retention.
- Build a future-ready workforce: Develop the skills, capabilities, and leadership strength needed to support the hotel's current and future business needs.
QualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The Following Capabilities And Qualifications Would Be Advantageous
- * Proven experience in a Learning & Development leadership role within hospitality.
- Previous Hilton experience preferred.
- Hospitality coaching, training, facilitation, or adult learning certifications (e.g., Hilton programs) are highly desirable.
- Strong knowledge of performance management, succession planning, talent development, and leadership capability building.
- Excellent facilitation, presentation, coaching, and stakeholder management skills.
- Strong interpersonal and relationship-building skills with the ability to influence and collaborate at all levels.
- Collaborative mindset with a passion for developing people and creating high-performing teams.
- Excellent communication, active listening, and emotional intelligence skills.
- Strong organizational, planning, and project management capabilities.
- Customer-focused with a commitment to delivering exceptional internal and external service.
About The TeamHow We’ll Help You ThriveBenefitsAt Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
- Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
