FacilityBladen Hospital
LocationElizabethtown, North Carolina
DepartmentEmergency Department
Job FamilyClerical
Work ShiftVariable (United States of America)
SummaryResponsible for providing essential expertise, advocacy, and consultation to the plan of care for clients to include a special focus on behavioral health discharge planning and warm handoff connections to community resources.
Major Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
- Coordinates care pre/post discharge for the client following case management criteria and identified related issues
- Collaborates and communicates with departmental and system-wide personnel, physicians, patients, and with various outside insurance and referral representatives to facilitate timely and effective actions and decisions
- Provides information and education to patient/family on community resources and options appropriate to the age of the patient served
- As the patient is discharged from the ED, communicate pertinent information to facilitate the patient’s transition to the next level of care
- Documents activities with entries that are consistent with meeting department/facility requirements and regulatory guidelines
- Initiates contacts with agencies or support systems of Adult ED Patients and Behavioral Health Patients
- Participates in multidisciplinary treatment conferences and/or rounds
- Completes all required documentation fully and in a timely manner
- Other duties as assigned
Minimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education And Formal Training
- * High school diploma or equivalent required
- North Carolina Certified Peer Support Specialist (NCCPSS) or National Certified Peer Specialist Certification (NCPSC) required
Work Experience
- * 2 years of experience as a Peer Support Specialist involving collaboration with Emergency Medical Services preferred
Knowledge, Skills, And Abilities Required
- * Proficiency in reading, writing, and speaking the English language
- Knowledge of and experience collaborating with mental health and substance use disorder treatment providers and members of recovery support community members in Fayetteville and surrounding areas
- Excellent interpersonal communication and negotiation skills
- Effective written and verbal communication skills
- Knowledge of community resources
- Ability to work with people of all social, economic, and cultural backgrounds
- Flexible, open-minded, and adaptable to change
- Ability to prioritize and process multiple tasks/responsibilities
- Ability to connect patients and families with appropriate services
Physical Requirements
- * Ability to see, hear, read, and have manual ability to use telephone and computer keyboard
- Ability to effectively communicate orally to patients, family members, personnel, and physicians
- Much standing, walking, bending, and lifting
- Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material
Required Licenses And CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
