About the Role
We are looking for a Delivery & Dispatch Coordinator to manage and coordinate our daily delivery operations in Qatar.
This role will be responsible for organizing daily deliveries, assigning orders to drivers, planning routes, tracking deliveries, following up on delays and failed deliveries, and making sure every dispatched order is properly completed and closed.
The role requires someone who is highly organized, proactive, good at follow-up, and comfortable coordinating drivers and handling multiple deliveries throughout the day.
Key Responsibilities
- Organize and coordinate daily customer deliveries.
- Plan delivery routes based on location, priority, and delivery requirements.
- Assign orders and routes to drivers and ensure clear daily schedules.
- Monitor drivers and track deliveries throughout the day.
- Follow up on delayed, pending, failed, and rescheduled deliveries.
- Coordinate with Customer Service when customers are unreachable or delivery details need clarification.
- Ensure delivery statuses are updated accurately and on time.
- Coordinate returns, exchanges, and customer collections.
- Track COD orders and ensure collected amounts are properly recorded and handed over.
- Coordinate COD reconciliation with the Finance team.
- Ensure undelivered orders and returned products are properly handed back to the Inventory team.
- Monitor driver attendance, punctuality, delivery performance, and productivity.
- Maintain accurate daily delivery records and reports.
- Identify recurring delivery issues and take action to improve the delivery process.
- Ensure all dispatched orders are accounted for and properly closed at the end of each day.
Qualifications
- Minimum 2–3 years of experience in delivery coordination, dispatch, last-mile logistics, courier operations, or a similar role.
- Previous experience in Qatar is required.
- Good knowledge of Doha and Qatar roads and locations.
- Experience coordinating drivers and handling multiple daily deliveries.
- Good understanding of route planning and delivery scheduling.
- Experience handling COD deliveries and reconciliation.
- Strong organizational, communication, and follow-up skills.
- Able to solve delivery issues quickly and work effectively under pressure.
- Comfortable using Google Maps, Excel/Google Sheets, WhatsApp, and ERP or order management systems.
- English and Arabic are required.
- Must currently be based in Qatar.
- Available to join immediately is preferred.
How to Apply
Interested candidates can send their CV to career@arkanmktg.com with “Delivery & Dispatch Coordinator” in the subject line.
