Greet customers and help interpret their service needs. Where necessary seek technical diagnostic advice from relevant service personnel.
Ensure customers receive price estimates at the time of receipt of vehicle or before.
Respond promptly to telephone queries from customers.
Liaise with customers of completion deadlines are unlikely to be met.
Liaise with Cashier to ensure due payment received prior to release of vehicle.
Ensure Reception area is always maintained clean and tidy.
Ensure all relevant information is clearly & correctly recorded on the Job Card.
Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician.
Interpret any pertinent warranties and ensure customers are aware of their rights.
Ensure customers’ vehicles are neatly parked in the designated areas.
Liaise with Workshop Controller to plan future appointments and ensure optimum shop loading.
Together with Workshop Controller, manage customer appointment system.
Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.
Ensure compliance to DPR & other standards required by the company,
Perform other duties as assigned by immediate manager.
Skills
Responsible for liaising with customers to ensure their requirements are met at a fair price in a timely manner and that they are advised of recommended additional work.
Responsible for promoting a professional and efficient service image and for promoting all services offered.
