About WOB
World of Business (WOB) is evolving into an integrated Brand, Creative & Growth agency, bringing strategy, creativity, and performance together to help brands build stronger market presence and achieve sustainable business growth, particularly across Saudi Arabia and the GCC.
About the role
The role oversees client relationships, team performance, account health, commercial governance, and cross-functional coordination, ensuring client expectations remain aligned with approved strategies and internal delivery capabilities.
Key Responsibilities:
- Lead and develop the Account Management team, driving strong client service standards, team performance, and accountability.
- Oversee key client relationships, account health, client satisfaction, retention, and renewal opportunities.
- Ensure clear client briefs, documented approvals, and effective coordination across internal teams to align client expectations with delivery capabilities.
- Support major pitches, proposals, client presentations, and the onboarding of new accounts.
- Oversee account scope, commercial risks, and growth opportunities, including upselling and cross-selling.
- Manage senior-level client escalations, resolve relationship risks, and drive corrective action plans.
- Monitor account performance and team KPIs, ensuring effective account governance, reporting, and continuous process improvement.
- Collaborate with the Integrated Marketing Director, Traffic Manager, and functional heads to maintain alignment across client commitments and internal delivery.
Requirements:
- 7–10 years of experience in Account Management or Client Services within a marketing or advertising agency, including at least 2 years in a senior leadership or portfolio-management role.
- Proven experience leading Account Managers / Senior Account Managers and managing complex client relationships.
- Experience working with Saudi / GCC clients and established brands is highly preferred.
- Strong understanding of integrated agency services, including Strategy, Creative, Content, Production, and Performance.
- Solid commercial awareness, including scope management, renewals, account retention, and business growth.
- Excellent Arabic and English communication, presentation, negotiation, and leadership skills.
- Experience with major pitches, RFPs, and integrated marketing campaigns is a strong advantage.
- Strong organizational skills and proficiency in project-management, reporting, and presentation tools.
Preferred Experience
- Experience managing integrated marketing campaigns and multi-service client accounts.
- Experience in sectors such as Fragrance & Perfume, Fashion & Retail, Beauty & Personal Care, F&B, FMCG, or Hospitality.
Working Conditions
- Working Days: Sunday – Thursday
- Working Hours: 9:00 AM – 5:00 PM
- Weekends: Friday & Saturday
- Location: Nasr City, Cairo, Egypt - On-site
