Participates in Store budgeting and sales projections
Ensure that monthly and annual sales targets are properly cascaded and achieved
Suggest action plan to improve store top-line and gross margin whenever required
Achieve a profitable sell-through pre-sale and a healthy sell-out post-sale to balance profit and cash flow
Ensure front-liners are well trained in customer service excellence and that Mystery shopper results
reflect company Values
Review customer complaints & gratefulness and facilitate resolution of relevant incidents and rewards
Verify all invoices are linked to customer name while capturing and safeguarding customer’s Data
Validate conformity of VIP list as per rules and guidelines & build brand loyalty
Control discounts and cash operations flow, conduct frequent spot checks and audit visits in stores
Recruit candidates, develop and assess the team while managing their performance to ensure that
talents are identified and promoted
Conduct orientation, train & coach staff on execution of daily tasks to maximize efficiency & productivity
Apply disciplinary actions and grant rewards as per company’s diligence process
Have in-depth knowledge of the product line, price ranges and specifications relating to the product.
Actively participate in stock takes and cycle counts, monitor results and apply penalties for discrepancies
Ensure stock movement is properly applied as per SOP and Improve stock rotation for respective brands.
Analyze the sell-through/ sell-out by brand/store regularly, transfer good between stores with VM team
Oversee merchandising and coordination of stocks, manage their level, review the stock report and take
appropriate action through detailed communication with the line manager and suppliers
Monitor that visual merchandising activities are suitably executed in network of stores as per guidelines
Verify that marketing activities are performed according to marketing plan and assess ROI
Review operational reports and records to ensure adherence to company’s policies and procedures,
monitor store profitability as well as expenses related to payroll, shrinkages, P&L and cost VS. sales ratio
Effectively manage & control store expenses (Petty cash, supplies, Uniforms etc.)
Ensures operational activities are adequately implemented as per SOPs, guidelines are being followed,
rules and regulations are respected, and issues disciplinary actions when needed
Inspect premises frequently and audit operational and commercial activities and reports back to HO in
case of breach including loss prevention solutions to safeguard company assets
Monitor those administrative responsibilities are properly cascaded down to concerned team members
Confirm weekly rosters and verifies adequate implementation to maximize manpower efficiency
Approves staff relocation in coordination with HR according to business needs
Act as the local project manager for smooth preparation and implementation of store opening/ closing
Skills
Demonstrates passion and understanding of retail across markets and brands
Reveals advanced understanding of business practices, implements business plans hands-on with
efficiency & agility, strong financial control and seamless execution resulting in business growth and ROI
Pro-active and opportunist, proves the ability to unlock prospects that drives market leadership
Applies compelling shopper insights and knowledge to promote a superior shopping experience
Excellent written and verbal communication skills associated with the ability to influence and persuade
Strong Organizational planning and Analytical thinking
Strong Leadership & negotiations skills
Adaptability / Flexibility / Innovation/ Operational excellence/ Customer focus/ Passion and self-drive
