Company Description Sheraton Bahrain is a well-established international hotel brand located in Manama, offering guests a blend of comfort, hospitality, and modern amenities. The hotel provides a range of services including spa, dining, and business facilities for both leisure and corporate guests. As part of a global hospitality group, Sheraton Bahrain focuses on service excellence, guest satisfaction, and professional standards. Team members are encouraged to deliver memorable guest experiences while working in a supportive, diverse, and inclusive environment. The spa team plays a key role in enhancing guest well-being and relaxation.
Role Description This is a full-time, on-site Spa Supervisor / Spa Receptionist role based at Sheraton Bahrain in Manama. The role includes overseeing daily spa operations, managing appointment schedules, and ensuring the spa environment is clean, organized, and welcoming. The Spa Supervisor / Spa Receptionist greets guests, handles check-in and check-out processes, responds to inquiries by phone and in person, and promotes spa services and products. The role also involves guiding and supporting spa staff, assisting with training, monitoring service quality, and addressing guest feedback. Additional responsibilities include maintaining accurate records, processing payments, coordinating with other hotel departments, and upholding brand standards and health and safety protocols.
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