Senior Service Management Professional
6 month contract - (conversion to Full time / Permanent)
Doha, Qatar
We are seeking a highly skilled Senior Service Management Professional to join a major national digital services programme, based out of Doha, Qatar, for an initial 6 month contract, and a view to convert to Full time / Permanent once the initial contract finishes.
This is the first hire into the programme's service management function. The role is expected to design the operating model first, then guide the hiring and onboarding of the team that will run it.
Skills
- Service management operating-model design (ITIL or equivalent)
- Proven track record of taking an operating model from a document into live, working practice, with the training and change management that takes.
- Vendor, entity, and multi-party coordination
- Incident and escalation management.
- Service-management and ticketing tooling: specification, selection, and implementation (for example ServiceNow, Jira Service Management, or an equivalent platform).
- Government or regulated-sector service management experience is an advantage.
Qualifications and Experience
- Experience:8-10+ years in IT service management or service operations, including direct experience designing and standing up a service management function from scratch on a large, multi-vendor programme.
- Certifications (an advantage, not required): ITIL 4 (Foundation minimum, Managing Professional preferred); a service-management tooling certification.
