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- Responsible for handling and processing customer invoices accurately and in a timely manner.
- Responsible for following up on customer requests and inquiries received through WhatsApp and other communication channels.
- Ensures proper follow-up on customer requests until completion and keeps concerned departments updated when needed.
- Coordinates closely with the sales team and other internal departments to ensure accurate invoicing and smooth order processing.
- Responsible for gradually taking over the invoicing related to the Contact Lens line after the required training period.
- Responsible for gradually taking over invoicing related to the 2nd Line after the required training period.
- Works closely with the current Customer Service team during the transition and training period to ensure proper handover of responsibilities.
- Supports the preparation, verification, and follow-up of customer orders before invoicing.
- Ensures that all customer and invoicing data entered into the system is accurate and properly documented.
- Follows up on pending orders, missing information, and any invoicing-related issues with the concerned team members.
- Maintains proper records and filing of invoices, customer requests, and related documents.
- Provides professional and timely support to customers while maintaining a high level of service quality.
- Escalates customer complaints, operational issues, or exceptional cases to the direct supervisor when required.
- Coordinates with the Operations Manager regarding workflow priorities, pending matters, and customer service requirements.
- Supports the team with additional customer service, invoicing, and administrative tasks whenever required.
- Performs any other duties related to the role as assigned by the direct supervisor or management.
- Prepares and submits periodic updates on activities, pending matters, and customer follow-ups to the direct supervisor.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- 0 to 2 years of previous experience in inventory, operations, logistics, or administrative roles.
- Strong attention to detail and organizational skills.
- Proficiency in English.
- Proficiency in Microsoft Office and document management systems.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
- Proactive and capable of multitasking in a fast-paced environment.
- Strong analytical and problem-solving skills.
