HIRING NOW | SAP SERVICE DELIVERY MANAGER | QATAR ONSITE
We are looking for an experienced SAP AMS Service Delivery Manager to lead offshore and multi-tower SAP managed services.
Location: Qatar – Onsite
Experience: 10+ Years
Notice Period: Immediate / Short Notice preferred
Must Have:
- 10+ years SAP AMS experience
- 5+ years managing offshore / multi-tower SAP teams
- End-to-end AMS Delivery Management
- ITIL | SLA & KPI Governance
- Incident / Problem / Change Management
- ServiceNow / SAP Cloud ALM
- Stakeholder & Escalation Management
Key Responsibilities:
- Own day-to-day onshore and offshore service delivery across all SAP towers and act as single offshore point of accountability to the client's DBS governance.
- Manage the offshore pad's structure, shift coverage and backup (primary/secondary) model.
- Track and report SLA/KPI performance; produce weekly/monthly service reports and lead service review governance.
- Drive incident triage quality, RCA closure for Sev1/Sev2 and problem management.
- Manage ticket demand vs. capacity, resource ramp-up/ramp-down and cross-skilling.
- Govern the minor-enhancement demand pipeline and allocation.
- Own knowledge management, transition/KT completion and continuous service improvement and automation targets.
