Leading regional hospitality group looking to hire Restaurant to join our hospitality group in Beirut, Lebanon
Job profile:
- A minimum of 10 years of experience in managing restaurant operations
- Good command of Arabic and English
- Neat, clean and well-groomed appearance
- Pleasant personality and positive attitude
- Excellent customer service skills
- Excellent management and leadership skills
Duties and responsibilities:
- Highest on ground authority in relation to restaurant operations
- Assume responsibility for the day to day operations of the restaurant to ensure efficiency and profitability
- Supervise the management of all the restaurant departments on a daily basis
- Insure Operations Manager is briefed and up to date with main developments
- Analyze daily reports of different departments (sales, service, food cost, administration)
- Work with kitchen management to insure operations efficiency
- Follow up daily operation and ensure a smooth workflow with a close coordination with the Operations Manager
- Ensure the highest levels of client satisfaction by managing clients requests and anticipating their needs
- Handle and follow up on customer complaints when needed
- Ensure that the property, its inventories and other physical assets are always in the best of conditions
- Review and monitor inventory, requisitions, and cost control reports
- Outlet voids and discounts reports and necessary audit
- Confirm all deliveries received to all outlets
- Enforce the implementation of and adherence to all policies and procedures
- Prepare end-of-day reports and ensure that all cashiers accounts are balanced, and no discrepancy is reported
- Maintain high standards of quality control and health and safety
- Handle the outlet cash sales, cash float, and petty cash
- Make sure all outlet premises are clean
- Communicate with kitchen team members to be aware of any missing menu items
- Ensure that all communication between the Front of House (FOH) and Heart of House (HOH) is accurate
- Encourage cooperative and consistent levels of communication between all employees and management
- Create and maintain the employee schedule and track absenteeism
- Supervise employee breaks and make sure all staff members are available during rush hours
- Provide leadership and team building for staff
- Provide instruction for employees and coach them to improve learning and enhance performance
- Set the standards for all employees to maintain high-quality and consistent customer service
- Handle all customer related complaints and submit a monthly report to the Operations Manager
- Investigate and resolve food quality issues and service complaints
- Taking decisions relates to his outlet operations
- Lead by example
- Implement the company culture and mindset
