Company Description Fabri Holdings is a dynamic and forward-thinking company that values innovative solutions and creativity. With a commitment to excellence and collaboration, the company provides comprehensive services tailored to the needs of its diverse clientele. Fabri Holdings fosters an inclusive and supportive work culture, encouraging employees to achieve their full potential.
We are looking for a Personal Injury Lead Intake Specialist to handle inbound calls from potential personal injury clients. You will be the first point of contact for leads who have expressed interest in legal services, with the goal of understanding their situation, gathering the necessary information, qualifying the lead, and ensuring qualified prospects are properly transferred or scheduled with the appropriate attorney or legal team.
Responsibilities
- Handle inbound calls from potential personal injury clients.
- Speak with leads professionally and empathetically while building rapport.
- Gather and accurately document information about the potential client's case.
- Ask appropriate questions to determine whether the lead meets the required qualification criteria.
- Follow established intake scripts, processes, and guidelines.
- Accurately enter lead information into the CRM or designated systems.
- Schedule qualified leads for consultations with the appropriate legal team.
- Follow up with leads when necessary.
- Maintain accurate records and ensure all lead information is handled confidentially.
- Meet established performance and conversion targets.
Requirements
- Excellent spoken and written English.
- Strong communication and active-listening skills.
- Previous experience in lead intake, call center, customer service, appointment setting, sales, or legal intake is preferred.
- Comfortable handling a high volume of inbound calls.
- Ability to ask questions, identify important information, and follow a structured qualification process.
- Empathetic, professional, and confident when speaking with people who may be dealing with an injury.
- Strong attention to detail and accurate data entry.
- Comfortable working remotely and using CRM/call-management software.
