Company Description Diligent Financial Services (DFS) is a licensed financial institution regulated by the Capital Market Authority (CMA) in Lebanon under license number 33. The organization operates within a robust regulatory framework, emphasizing compliance, transparency, and risk management. DFS is headquartered in Beirut and serves a diverse client base seeking secure and innovative financial solutions. The company is committed to modernizing its services and operations, including leveraging advanced technologies to enhance client experience and operational efficiency.
Role Description The Chief AI Transformation Officer is a full-time, hybrid role based in Beirut, with flexibility for some work-from-home arrangements. This role is responsible for defining and executing the AI transformation strategy across DFS, aligning AI initiatives with business objectives, regulatory requirements, and risk management practices. Day-to-day responsibilities include identifying high-impact AI use cases, overseeing data governance and infrastructure readiness, and collaborating with senior leadership to integrate AI into key business processes. The Chief AI Transformation Officer will lead cross-functional teams, manage AI-related vendor and technology partnerships, and ensure ethical, secure, and compliant AI deployment. The role also involves monitoring performance metrics, guiding change management and staff upskilling, and continuously evaluating emerging AI technologies to maintain DFS’s competitive edge.
Qualifications
• Identify opportunities to use AI across sales, customer support, onboarding, marketing, and operations.
• Build AI-powered workflows connected to our CRM, email, documents, reporting, and internal systems.
• Improve sales follow-up, call summaries, lead tracking, and routine administration.
• Create professional AI-assisted videos, reels, explainers, promotional content, and brand storytelling—from concept and script through editing and final delivery.
• Use AI tools for storyboarding, visual generation, animation, voiceovers, subtitles, localization, and post-production.
• Maintain consistent brand identity and high production standards across digital content.
• Manage online communities: monitor conversations, respond to enquiries, moderate comments, and escalate client issues appropriately.
• Build workflows for content planning, scheduling, social listening, and engagement reporting.
• Train employees to use AI tools effectively and document repeatable processes.
• Maintain accuracy, client confidentiality, appropriate permissions, and approval processes for financial content.
• Measure results through productivity gains, content quality, audience engagement, and qualified enquiries.
