Company Description
China Doors LB is a freight forwarding and China-sourcing company with offices in Lebanon and China. We help Lebanese wholesalers, retailers and businesses buy directly from Chinese suppliers (including Yiwu and 1688) and handle everything from ordering and quality checks to consolidation, shipping and delivery in Lebanon.
Role Description
We’re hiring a full-time, on-site Sales Service Representative in Beirut. You’ll be the first point of contact for our clients: bringing in new business, answering inquiries, quoting shipments and sourcing orders, and following up until goods arrive. You’ll work closely with our ordering team in Lebanon and our team in China.
Responsibilities
- Respond to client inquiries by phone, WhatsApp, Instagram and in person
- Explain our sourcing and shipping services and prepare quotes (sea/air freight, sourcing orders)
- Find and follow up with new clients, especially wholesalers and shop owners
- Pass orders and client requirements accurately to the ordering and China teams
- Keep clients updated on order status, shipment tracking and arrival
- Handle complaints and issues professionally and help resolve them
- Keep client records and sales activity updated in our CRM
- Meet monthly sales and follow-up targets
Qualifications
- 2+ year of experience in sales, customer service, or a trading/logistics company
- Excellent Arabic and good English (French or Chinese is a plus)
- Confident on the phone and comfortable approaching new clients
- Organized, quick to respond, and good at following up
- Comfortable with WhatsApp Business, Excel/Google Sheets and basic computer tools
- Knowledge of freight, import, or buying from China is a strong plus
- Based in or able to commute daily to Beirut
