Role Overview:
The Account Specialist is responsible for managing customer orders, monitoring receivables, and ensuring timely collection of outstanding payments within the Institutional business environment. The role supports operational efficiency, customer satisfaction, and healthy cash flow while ensuring compliance with company policies and pharmaceutical industry regulations.
Order and cash collection responsibilities are segmented into three key areas of focus: Order Management, cash collection & account receivables, customer & cross functional coordination.
Duties & Responsibilities:
1. Order Management
- Process and validate customer orders accurately and in timely manner.
- Coordinate with warehouse, logistics, and customer service teams to ensure smooth order fulfillment and delivery.
- Monitor order status, resolve discrepancies, and communicate updates to customers.
- Ensure compliance with pricing policies, credit limits, and contractual agreement before order release.
- Handle returns, claims, and order adjustments when required.
2. Cash Collection & Accounts Receivable
- Monitor customer accounts and outstanding balances.
- Follow up with customers regarding overdue invoices and payment commitment.
- Maintain accurate records of collection activities and customer communications.
- Reconcile customer accounts and investigate payment discrepancies.
- Escalate high-risk or delinquent account when necessary.
- Support monthly closing activities related to receivables and collections.
- Prepare aging reports and collection performance updates for management.
3. Customer & Cross-Functional Coordination
- Build professional relationship with customers, institution private or public, and internal stakeholders.
- Collaborate with all relevant internal colleagues, to resolve dispute affecting collections.
- Support audit and compliance checks related to financial transaction and customer accounts.
- Ensure adherence to pharmaceutical industry regulations and company financial records.
Qualifications & Competencies:
- Education: Bachelor's Degree in Biology, Chemistry, Biochemistry or equivalent
- Experience: 2 - 5 years of experience in order management, accounts receivable, collections or customer operations. Experience in pharmaceutical, healthcare, or FMCG industry is preferred
- Computer Proficiency: Proficiency in ERP systems (QUAIO, Oracle, etc.) and Microsoft office applications, especially excel
- Core Competencies: Negotiation & Communication, Attention to Detail, Analytical Thinking, Problem Solving, Organization, and Time Management
- Functional Knowledge: Strong understanding of Order-to-cash (O2C) processes; knowledge of accounts receivable and collection practices; ability to manage priorities and work under deadlines
- Languages: Proficient in Arabic required, fluency in English and French recommended.
