Job DescriptionA Housekeeping Attendant will support all Housekeeping with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
ResponsibilitiesAs Housekeeping Attendant, you will support all Housekeeping team for all aspects by delegating the day-today activities Housekeeping within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:
- Ensure consistently high operating standards in every area of Housekeeping, as identified d by the hotel brand standards.
- Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work.
- Provide excellent guest service.
- Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
- Manages the controls of the housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others.
- Responsible for checking daily the guest information and ensure that the preferences and requests of the same are met on time.
- Arrange flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering).
- Control makes monthly Lost and Found and donations.
- Check the uniforms and send for c leaning and / or repair.
- Coordinates and controls all traffic of documents and people within the department.
- Replaces (a) Laundry Attendant in case of holidays, days off or absences.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
QualificationsA Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:
- Planning and organizing.
- Good oral and written communication.
- Good interpersonal skills.
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office.
- Committed to delivering a high level of customer service.
- Excellent standards of clean.
It is advantageous in this position if you demonstrate the following capabilities and advantages:
- Ability to work in a team.
- Excellent attention to detail.
- Positive Attitude.
