About LucidyaLucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.
This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.
About The RoleThe Project / Delivery Manager owns one critical question:
"How do we execute what we promised?"
You take the Solution Consultant's vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.
You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.
Key Responsibilities
You step in once a pilot or project is conceptually approved.
Formal Handover
Pilot narrative and client expectations
Clarify:
Scope Confirmation
Training, enablement, and documentation
Align internally and with the client on:
2. Detailed Planning & Backlog ManagementThis is where ideas become execution.
You own:
Cross-team dependencies (AI, backend, integrations, data, CX ops)
Creating and maintaining the delivery backlog:
Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)
Keeping tools accurate and trusted:
3. Coordination & Day-to-Day ExecutionYou are the operational heartbeat of each pilot or project.
Responsibilities include:
Progress reviews and decision syncs
Ensuring tight collaboration between:
Client stakeholders (CX, IT, Operations, Compliance)
Driving execution discipline:
4. Risk, Change & Stakeholder ManagementAI agent delivery comes with moving parts - you own visibility and control.
You will:
Business risks (scope creep, stakeholder shifts, external dependencies)
Manage change transparently:
Align with stakeholders before execution
Provide clear, consistent communication:
5. UAT, Go-Live & Post-Go-Live Stabilization* Plan and coordinate: + UAT cycles and acceptance criteria + Go-live readiness and rollout plans
Coordinate fixes and optimizations
Own final handover:
Requirements* 5-8 years in: + SaaS implementation + Technical project management + Digital or platform delivery
Integrations, APIs, and data-driven workflows
Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus
Must-Have SkillsProject & Delivery Excellence
RAID (Risks, Assumptions, Issues, Dependencies)
Confident running:
Technical Literacy (Non-Coding)
Data flows between systems
Able to:
Translate technical constraints into delivery decisions
Solid conceptual understanding of:
Stakeholder Management & Communication
Internal product and AI stakeholders
Produces:
Execution Mindset
Tasks, owners, and deadlines
Keeps delivery tools always current and reliable
AI Project Awareness
Data privacy, guardrails, and quality metrics
Understands that AI delivery is adaptive, not linear
Why Join Lucidya's AI Agents Team
Apply Now and help us redefine the future of Customer Experience with AI Agents.
