Operations Manager – Retail, Lebanon
BEVAVA | Beirut, Lebanon | Full-time, on-site
About us
BEVAVA is part of a long-established regional retail group operating international fashion brands across the Middle East, in stores and online. We’re growing in Lebanon, with new store openings and new international brands launching over the next 18 months.
The role
The Operations Manager is fully accountable for the operational and financial performance of our Lebanon retail network, which means sales, store profitability, standards and people. You report to the Regional General Manager and work closely with the commercial team, brand managers, HR and our training function.
Key responsibilities
- Sales and profitability: deliver sales and store profit targets. Track performance weekly against target, last year and forecast (footfall, conversion, average ticket, units per transaction, payroll %), and act quickly on gaps.
- Budget: prepare and own the annual operations budget, and control staff costs and store operating expenses.
- People: lead, develop and hold store managers to account. Own recruitment, onboarding, rosters and performance reviews with HR, and build a bench of future store managers.
- Brand standards: make sure every store meets each brand’s visual merchandising, service and operating standards, and passes franchisor audits.
- Stock: oversee receiving, replenishment, stock counts and inventory accuracy. Reduce stock differences and shrinkage, and lead the RFID rollout from the store side.
- New stores: run openings from handover to launch, on time and to standard, working with fit-out contractors and brand teams. Cover shop-in-shops as well as standalone stores.
- [Optional: keep if the role owns these]Support functions:manage logistics and stock control, loss prevention, store maintenance and store supplies, with clear performance measures for each.
- Market intelligence: track competitor activity and market trends, and feed insights back to management.
- Reporting: report results and recommendations to management regularly, using our footfall analytics, inventory system and in-house dashboards.
Requirements
- Bachelor’s degree in business or a related field; MBA a plus
- 7+ years in retail operations, including 3+ years managing several stores at once (area, regional or operations manager level)
- Fashion or apparel retail background, ideally with international franchise brands
- Proven new store opening experience
- Strong commercial and analytical skills: comfortable with KPIs, budgets and Excel
- Experience running retail in Lebanon’s operating environment
- Fluent Arabic and English; French a plus
- Based in Lebanon
